Policies and Procedures

Refunds and Returns

Online orders can be cancelled anytime prior to shipping or pick-up.

Once a product is delivered or picked-up, the order cannot be cancelled.

Products ordered online that are delivered or picked-up can be returned within one month.

Products must be returned to any Dream Home Furniture Store location. To find our store locations: Click Here

We do offer return delivery for an additional delivery charge. 

If the product ordered online is returned within one week of receipt in the condition it was received, you will receive a full refund or full in-store credit with no restocking fee!

Any product ordered online returned over one week from receipt will receive a refund, but your refund will be subjected to a 20% restocking fee.

After one month of receipt, the product cannot be returned.

Damaged Products

Unfortunately, sometimes products are damaged in shipping. If your product is ever received damaged do not worry! We will never leave you with a damaged product. 

In the unfortunate circumstance this occurs, please contact us right away! 

Just send an email to: [email protected]

In your email please include: 

1. First and Last Name

2. Order number (if you have it)

3. Details/description of the damages

4. Photos of the damaged product

We will respond within 24-48 hours of receipt of your email. We may require additional information, so keep your eyes out for an email from us! The faster we receive all required information, the quicker we can resolve your issue. 

We can always get any product that was received damaged replaced, or we would be happy to refund your purchase if you return the damages goods to any store location along with their original packaging.

To find our store locations - Click Here 

We do offer return delivery for an additional charge.

Warranty Information

All products purchased on our website come with a one-year manufacturer warranty that covers any manufacturing defects that may occur! If any product is defective during this one-year time, contact us. We will then work directly with the manufacturer to ensure your product is covered. The defective product will then be replaced with a brand new piece of the same set!

If your product is defective within a year of receipt, let us know! 

Just send an email to: [email protected]

In your email please include: 

1. First and Last Name

2. Order number (if you have it)

3. Details/description of the damages

4. Photos of the defective product

We will respond within 24-48 hours of receipt of your email. We may require additional information, so keep your eyes out for an email from us! The faster we receive all required information, the quicker we can resolve your issue. 

Once the replacement of the defective product is received, we will contact you. 

You will then be responsible for returning the defective product to any Dream Home Furniture store location. 

To find our store locations - Click Here

We do offer return/replacement delivery for an additional charge.

Looking for a longer warranty?

We do offer an additional five year extended warranty through Montage Furniture Services! This warranty is available for 10% of the total cost of your furniture, but has a minimum amount of $80.00 and a maximum amount of $300.00. Therefore, if the total cost of your furniture was greater than $3,000.00, you will only pay $300.00 for your new furniture to be covered for five years! 

This extended warranty covers everything from material, power reclining components, cushions, damage, stains, and more! 

The extended warranty is available up-to five days from receipt of your merchandise, so if you wish to add it later contact us