Policies and Procedures

Refunds and Returns

If you are unsatisfied for any reason with your purchase, you can return it within 5 days of delivery. Returned items must be new and in unused condition. 

Some products are excluded from our return policy. All refunds and credits may be subjected to a restocking fee.

Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, and Linens are also non-refundable and cannot be exchanged. 

Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided directly by an authorized associate.

To return items for a refund, please contact us via email or call us directly and outline your reason for return. 

Customer must e-mail or relay a request for a return within five (5) calendar days from receiving delivery or picking up their merchandise.

Items being returned must be received by the store within one week of the return request unless an exception is made by an authorized associate.

It is up to the customer to arrange a time to ensure the merchandise being returned is received at the store within the allotted timeframe. 

We do offer return delivery for an additional charge.

Our team will calculate and provide to you in writing or email, applicable restocking fees, and any applicable delivery charges. 

Refunds, if applicable, will not be issued until item(s) are inspected by our team, manufacturer or an authorized 3rd party agent.

Full Refunds May Not Be Issued If:

1. The item(s) is determined to have been used or damaged by a customer.
2. If the item(s) is not returned in its original packaging or equivalent.
3. If the item(s) has not been authorized by our team for return.
4. If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.

Damaged Products

Unfortunately, sometimes products are damaged in shipping. If your product is ever received damaged do not worry! We will never leave you with a damaged product. 

In the unfortunate circumstance this occurs, please contact us right away! 

Just send an email to: [email protected]

In your email please include: 

1. First and Last Name

2. Order number (if you have it)

3. Details/description of the damages

4. Photos of the damaged product

We will respond within 24-48 hours of receipt of your email. We may require additional information, so keep your eyes out for an email from us! The faster we receive all required information, the quicker we can resolve your issue. 

We can always get any product that was received damaged replaced, or we would be happy to refund your purchase if you return the damages goods to any store location along with their original packaging.

To find our store locations - Click Here 

We do offer return delivery for an additional charge.

Warranty Information

All products purchased on our website come with a one-year manufacturer warranty that covers any manufacturing defects that may occur! If any product is defective during this one-year time, contact us. We will then work directly with the manufacturer to ensure your product is covered. The defective product will then be replaced with a brand new piece of the same set!

If your product is defective within a year of receipt, let us know! 

Just send an email to: [email protected]

In your email please include: 

1. First and Last Name

2. Order number (if you have it)

3. Details/description of the damages

4. Photos of the defective product

We will respond within 24-48 hours of receipt of your email. We may require additional information, so keep your eyes out for an email from us! The faster we receive all required information, the quicker we can resolve your issue. 

Once the replacement of the defective product is received, we will contact you. 

You will then be responsible for returning the defective product to any Dream Home Furniture store location. 

To find our store locations - Click Here

We do offer return/replacement delivery for an additional charge.

Looking for a longer warranty?

We do offer an additional five year extended warranty through Montage Furniture Services! This warranty is available for 10% of the total cost of your furniture, but has a minimum amount of $80.00 and a maximum amount of $300.00. Therefore, if the total cost of your furniture was greater than $3,000.00, you will only pay $300.00 for your new furniture to be covered for five years! 

This extended warranty covers everything from material, power reclining components, cushions, damage, stains, and more! 

The extended warranty is available up-to five days from receipt of your merchandise, so if you wish to add it later contact us