Policies and Procedures

Best Price Guarantee - Constant Sale

At Dream Home Furniture & Mattress, we pride ourselves on offering our customers the best value for their money. That's why we have implemented our Best Price Guarantee, which allows us to maintain constant sale prices on our products. This means that you can always enjoy discounted prices whenever you shop with us.

Our Best Price Guarantee ensures that if you find a lower price for the same product elsewhere, we will match or beat that price. This commitment to competitive pricing allows us to continuously offer our customers the most affordable options without compromising on quality.

By keeping our prices constantly on sale, we aim to provide transparency and consistent savings to our valued customers. You can shop with confidence knowing that you are getting the best possible price for the products you love.

At Dream Home Furniture & Mattress, we believe that everyone deserves access to high-quality products at affordable prices. Our constant sale pricing, supported by our Best Price Guarantee, reflects our commitment to delivering exceptional value to our customers.

Shop with us and experience the benefits of our Best Price Guarantee, where you can enjoy competitive prices and exceptional savings on every purchase.

Shipping Policy

At Dream Home Furniture & Mattress, we strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner. This shipping policy outlines how our shipping process works based on the distance between our warehouse and your location, in accordance with Pinterest's rules and guidelines.

Order Processing Time: Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow 1-3 business days for order fulfillment. During peak seasons or promotional periods, processing times may be slightly longer, but we will do our best to keep you informed of any delays.
Shipping Methods and Carriers: We partner with reputable shipping carriers to ensure reliable delivery of your orders. The shipping methods available for your order will depend on your location and the distance from our warehouse. We offer the following shipping options:
- Standard Shipping: This is our default shipping method, available for all orders. It provides reliable delivery within a reasonable timeframe. The estimated delivery time will depend on the distance between our warehouse and your location.
- Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options. The estimated delivery time will be shorter than standard shipping and will vary based on the distance.
Shipping Costs: Shipping costs are calculated based on the total weight of the package, shipping method selected, and the distance between our warehouse and your location. During the checkout process, you will be provided with the exact shipping cost before finalizing your order.
Tracking and Order Status Updates: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment. We also recommend creating an account to access real-time updates on your order status.
International Shipping: We offer international shipping to select countries. Please note that international shipping may incur additional customs fees, duties, or taxes, which are the responsibility of the recipient. The estimated delivery time for international orders may vary based on customs clearance procedures and the distance from our warehouse.
Shipping Restrictions: Some items may have shipping restrictions due to legal or logistical reasons. If any restrictions apply to your order, we will notify you during the checkout process.
Lost or Damaged Shipments: While we take utmost care in packaging and ensuring the safe delivery of your orders, unforeseen circumstances may occasionally lead to lost or damaged shipments. In such cases, please contact our customer support team, and we will work with you to resolve the issue and arrange for a replacement or refund, following Pinterest's guidelines.
Address Accuracy: It is your responsibility to provide accurate and complete shipping information. Please ensure that your shipping address is correctly entered during the checkout process. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Changes to Shipping Policy: We reserve the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping procedures.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!

Refunds and Returns

Products can be returned within 7 days of the receipt of your merchandise for full in-store credit, or a refund via the original method of payment. All refunds for product purchases will be subjected to a 20% restocking fee. After 7 days of receipt, products may not be returned, exchanged, or refunded for any reason. All sales for as-is products, closeouts, and floor models cannot be returned, exchanged, or refunded at any time, for any reason.

Ordered-in products are subject to a 20% restocking fee until 30 days after the estimated date written below. All dates are estimated. We are not the manufacturer and are subject to the dates and timeline adjustments that they give to us. Our top priority is to get you your product as quickly as possible. If the date gets delayed over 30 days from the estimated date the customer is subject to a full refund and a $50.00 in-store gift card for their inconvenience.

Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, and Linens are also non-refundable and cannot be exchanged.

Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided directly by an authorized associate.

To return items for a refund, please contact us via email or call us directly and outline your reason for return.

It is up to the customer to arrange a time to ensure the merchandise being returned is received at the store within the allotted timeframe.

Full Refunds May Not Be Issued If:

The item(s) is determined to have been used or damaged by a customer.
If the item(s) is not returned in its original packaging or equivalent.
If the item(s) has not been authorized by our team for return.
If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.

Damaged Products

Unfortunately, sometimes products are damaged in shipping. If your product is ever received damaged do not worry! We will never leave you with a damaged product.

In the unfortunate circumstance this occurs, please contact us right away!

Just send an email to: contact@dreamhomefurniture.com

In your email please include:

First and Last Name
Order number (if you have it)
Details/description of the damages
Photos of the damaged product

We will respond within 24-48 hours of receipt of your email. We may require additional information, so keep your eyes out for an email from us! The faster we receive all required information, the quicker we can resolve your issue.

We can always get any product that was received damaged replaced, or we would be happy to refund your purchase if you return the damages goods to any store location along with their original packaging.

We do offer return delivery for an additional charge.

Warranty Information

All products purchased on our website come with a one-year manufacturer warranty that covers any manufacturing defects that may occur! If any product is defective during this one-year time, contact us. We will then work directly with the manufacturer to ensure your product is covered. The defective product will then be replaced with a brand new piece of the same set!

If your product is defective within a year of receipt, let us know!

Just send an email to: contact@dreamhomefurniture.com

In your email please include:

First and Last Name
Order number (if you have it)
Details/description of the damages
Photos of the defective product

Once the replacement of the defective product is received, we will contact you.

You will then be responsible for returning the defective product to any Dream Home Furniture store location.

We do offer return/replacement delivery for an additional charge.

Looking for a longer warranty?

We do offer an additional five year extended warranty through Montage Furniture Services! This warranty is available for 10% of the total cost of your furniture, but has a minimum amount of $80.00 and a maximum amount of $300.00. Therefore, if the total cost of your furniture was greater than $3,000.00, you will only pay $300.00 for your new furniture to be covered for five years!

This extended warranty covers everything from material, power reclining components, cushions, damage, stains, and more!

The extended warranty is available up-to five days from receipt of your merchandise, so if you wish to add it later contact us.